What signs should you look for to determine when your company needs more IT (information technology) support? Maybe you want your business to be safer, more successful, or better at providing customer service. It’s crucial to understand what IT specialists can accomplish for you and your company before searching for the best IT assistance in Denver or elsewhere.
IT support services can be used to help manage and maintain the technology tools your company employs on a daily basis in order to maximise operations and develop solutions to continuously find methods to improve those operations. Particularly in light of the epidemic and the massive shift to remote work by thousands of businesses, cybersecurity is a discipline that is exploding globally.
According to Forbes, phishing, malware, and other online dangers pose a “incredible” risk to small and midsized organisations. Four out of five businesses had some sort of breach in the first half of 2021, with the average cost rising to $3.56 million and the average ransomware payment exceeding $100,000.
A larger company would suffer significantly from these numbers, while tiny enterprises would be completely destroyed. This is the reason why cyber insurance is becoming more and more important in the business world and why cybersecurity is on the rise. We’ve included some of the IT services that companies today most frequently employ below.
Managed IT Services
How it works: This strategy, which is typically handled by a third party, intends to delegate general and routine network, application, infrastructure, cybersecurity, and other IT chores to an expert, allowing a firm to concentrate all of its resources on the revenue-generating activities of their organisation. The knowledge that an IT expert is keeping an eye on, managing, and guarding your company’s technology side from risks gives you piece of mind.
This approach can assist businesses in keeping abreast of the most effective technological trends, improvements, alterations, and recovery techniques currently in use. The services offered by different managed service providers (MSPs) can include VoIP (Voice over Internet Protocol), backup recovery, and more.
How it works: According to Microsoft, “the delivery of computer services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”) is intended to provide speedier innovation, flexible resources, and scale economies.” Public, private, hybrid, and multi-clouds are the four basic subtypes of cloud computing.
Cloud computing providers will first ensure if cloud computing is a suitable fit for your company’s strategy, assess your infrastructure, decide what belongs in the cloud, create a transition plan, and then start the migration. Businesses can customise their demands due to the general flexibility and scalability of cloud computing.
Cloud servers “may be configured to deliver levels of speed, security, and control comparable to those of a dedicated server,” according to Rackspace. However, they live in a shared “virtualized” environment that is controlled by your cloud hosting provider rather than being hosted on physical hardware that is only utilised by you.
While smaller to mid-sized enterprises with less sensitive data would benefit from being allocated to the cloud, larger organisations or firms that require high levels of data security or significant levels of server capacity typically use dedicated servers.
What it is: Protection for your company against potential ransomware, hacks, attacks, weaknesses, and data theft. Think of this as a defence against viruses, bots, and hackers seeking to access your confidential customer and business data. Network security also offers defence against internal threats by ensuring that staff members follow company best practises and are well-informed about maintaining network security and their individual responsibilities in doing so.
Private information like customer information, credit card information, business information, and other hypersensitive information like HIPAA, SOC, or other regulations that need compliance also require network security. The top IT services design the best network security plan possible taking into account your company’s budget and other specific requirements.
Backup & Disaster Recovery
How it works: Backup and disaster recovery services give businesses a safety net in case of a catastrophe, such as a fire, flood, or intrusive computer infection that destroys their data. It’s customary to store your data in three different places, such as the original source device, another on-site backup location, and one off-site location for disaster recovery, according to the well-known “3-2-1 rule.”
Backup and disaster recovery services have grown significantly along with the rise in cybersecurity attacks, with 81 percent of worldwide enterprises reporting heightened cyberthreats during the COVID-19 pandemic. Business Wire reports that when the pandemic struck, businesses weren’t prepared for the rise in cyberthreats:
- 33 percent of respondents reported having their technology and security budgets cut while 60% reported an increase in online and web activity.
- 56 percent have experienced downtime because of a cyber issue, with some incurring costs of over $100,000 USD.
- Maintaining a fully staffed security team or SOC is even more difficult for 76% of respondents during busy times
- .Employing an IT service provider might help allay some of these worries in 2022, when businesses will depend more than ever on cybersecurity.
Help Desk Support
How it works: a customer service-based tool for users who require extra assistance using a company’s website, diagnosing or resolving a problem, or having more inquiries. It’s a communication hub that gives users a single point of contact and enables them to get rapid assistance via a phone number, online chat facility, or request form.
A help desk is a helpful and responsive tool to swiftly address queries or concerns if your company doesn’t have an internal IT team to communicate with users on call. Employees won’t have to interrupt their regular work to help clients this way. Using the help desk, staff members can also inquire about how to enhance security, troubleshoot equipment, or gain access to a new application or system.
By choosing IT services to strengthen your network and data security and provide you with piece of mind, you may relieve your company of the pressure and risk involved.